Originally Posted by
1956
Sledge let me tell you that for some reason this group of guys that work the dealerships change jobs and locations on a regular basis and your reputation will move with them so give them the service you said you would, I am sure it will pay off for you like it has for me keep up the good work, 1956!
That is very true, I was in the collision business and it was all just one big revolving door. Part of the reason is the good techs, advisors, managers, etc. are tough to find. When a shop, especially a new shop, finds a good one they make them an offer they can't refuse, so there goes that person. It's worse when that person moves to be the manager, since he knows whos good he will usually take all the good people from his old shop to his new one. THen the old shop has to fill in those spots, but since they're in a rush they'll get people that aren't very good, then deal with them until they find a better replacement, which comes from some other shop and then he'll bring along his buddy and so goes the vicious circle.
Collision shops are the worst for that and they also have an added variable that is unique to them and that is insurance adjusters. I worked both sides and as an adjuster you get to know people and the adjusters become like bees spreading pollen. Shop managers know some of the best sources are the adjusters since they work with so many people and are the best place to get recommendations. Adjusters also learn quickly who's good at their jobs and whos not. If the tech/shop sucks they usually hear about it from the customer, even though the adjuster has nothing to do with the shop.
I worked at a dealership that in less than a year replaced almost all of its employees. I was literally only there for 6 months before I became the second most veteran employee there. Basically another dealership opened up their own brand new shop and recruited the manager, who literally took almost everyone with him.
Anyway, I didnt' mean to go off topic, just wanted to add a little insight to the revolving door of the auto collision/service business
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