Just a reminder...we are in a customer service business. Taking care of your customer WILL pay off. Even though we live very much in the world of "got to have it now and I can't wait until tomorrow for someone to fill my need," people reciprocate the way you treat them. Just when I was thinking I may need to do another splash of advertising, three or four customers that I have seen in a while, even though I follow up with them regularly, called and said, "I know you like to pick up on Mondays, so can I get on your schedule for this Monday?" I need a bigger truck, bigger warehouse, more time and more help. It is amazing what a little effort in letting folks know you are thankful for their business and that you look forward to the next time you can SERVE them can do...
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