Do others also frequently get incomplete information about pickups?

Had 2 to do today. First was a claw foot tub in the garage. Sounded easy enough. Put in on a dolly and roll it out. Got there and couldn't go out the overhead door. Had to go thru the side door and down two steps. Then thru a narrow path. Was able to get it, but needed a little extra muscle.
second was a washer and 2 hot water heaters located in the basement near the hatch way. Got there and it was a stackable that couldn't be moved as is. Asbestos wrapped pipe behind it, copper pipes in front. Top of machine 1 inch away from light. One water heater was a solar unit that was huge and again about 1 inch from cieling. Hatch way had stairs that were tipped and the top step was about 18 inches tall. Will be going back Monday to attempt to get some of this.
just wish people would give complete information before I show up.