Has anyone ever had this happen to them?

I assume you are certain it is another board if so you can call ebay and ask for assistance. I have been burnt more than once but I've also sold a few thousand items on ebay so a few returns and far fewer scam returns.

The first thing I would do is contact the buyer and state that he had accidently returned the wrong board. Refer to your listing photos and include photos of the board he returned pointing out the discrepancy.

In solving disputes between buyer and seller ebay depends entirely on your correspondence with the buyer and what your listing says.

I have been threatened with being given negative feedback from 2-3 buyers over the last couple of years. If that happens to you rejoice because ebay calls that....crap I can't remember the term(not blackmail) Anyway if they do ebay will side with you and the buyer will get the blackmark and you will not have refund the money.



So did you pay for return shipping? Did he "open a case" against you?

For me I've had returns in fact you might call it a lot but out of 2500-3000 sales maybe 50. I sell used stuff and even when I test it sometimes it doesn't work when it gets to the buyer. I have bought new stuff from Sears that didn't work when it got home. What has worked for me is accepting the fact that I will have returns. Often when I get them now I may send the buyer a question about what did or did not happen and have even asked them to call me.

It can be different when I am dealing with what I perceive is a professional. I'll often tell them to keep the item and issue a full refund(often also what I do with the non professional). If I get a return request under ebay rules I HAVE to pay for return shipping. Then there is the the full refund and then I have to retest and then relist the item. Often I just move on. I generally don't sell high priced items so my risks are much lower than others.

You should go through this process so you can learn from it and know how to more quickly and easily deal with in the future. I'm doing what makes me comfortable without feeling like a chump and I can spend little time on returns and go back to testing and listing. 73, Mike