Originally Posted by
kss
I agree with this. My wife is a small buisiness owner and will always bend over backwards for her clients. I would also bend over backwards for any "scrap" clients I have (late night pickup, multiple trips, etc). Or for my boss at my day job. In those, we are providing a service, and I want to provide fantastic service. I guess I dont see random one-time internet strangers as "clients". I am not providing a service, just trying to sell stuff. Even though some of the one-time purchasers have turned into "buy-side clients" for me, and have now have become "my guy" for certain items. All about connections and how you think about things I supposed. Thanks for your input!
I think you might be on to something. It's the personal one on one at the local level that has worked for me. Towers & desktops are a hard sell here but laptops do okay. The focus is on quality and the warranty is open ended. I'll casually check back with them from time to time for the next six months after the sale to make sure they're fully satisfied. I don't get many callbacks but sometimes they are a bit dissatisfied with the performance of the low end ones.
Golden opportunity to upsell !
Why sell a laptop once when you can sell it twice.
Lol ... i'm a baaad man !
Later edited to add:
I was thinking about it and there's another sales approach that has worked well at the local level. It's the concept of "try before you buy."
People are worried about getting burned when buying second hand. They have no problem paying for something good but they don't want to get stuck with junk.
I know the locals that are solid. I'll often say : Let's not worry about the money today. Take it for a couple of weeks and try it out. Make sure it's something that you're gonna be fully satisfied with. If not .... just drop it off with me no questions asked and no obligations whatsoever.
So far ... they've always paid up at the end of the trial period.
kss 
Bookmarks