Originally Posted by
IamTheGreatest
This really didn't help the issue we are currently discussing, Hills. Maybe some input on how retail really really hates people people returning items?
I would argue this may not ALWAYS be true.
Some stores LOVE people returning stuff. It may not be this way any longer, but the clothing/housewares store "Kohls" used to have the most laxed return policy ever. You could have bought it there 5 years ago, worn it everyday, and then return it without a receipt (for the lowest price that product was ever sold for since without a receipt you cant prove how much you paid for it).
I think this is because with how high the margins are on their clothes vs the cost of advertising/marketing, they are willing to eat whatever the return cost is just to get you into the store (assuming some percent of people that come into the store for the return, would buy something while there), since their cost on that return got you into the store, for less then whatever they calculated it would cost in marketing/commercials/ads/etc to get you into the store. This is also why they do "kohls cash" giving you free money to come back later, because just getting your butt into the store is their biggest/most expensive hurdle (customer acquisition costs)
Plus if a store (especially a clothing store) has a very strict return policy, people are much less likely to make a purchase, since the risk of them not liking it and not being able to return it is greater. With a lax return policy, they can make more sales as people think eh whatever I'll buy it and if I don't like it I'll just return it, no big deal.
So, in summary, I dont think all retail sales hate returns, some actually don't mind them at all, AND every store is different and has different policies and rules about returns that they put lots of thought and effort into. If they allow you to make a return, it is because they wanted to allow you to. You aren't getting one over on them or ripping them off. If anything they may be getting one over on you if when you went to make the return you also purchased a soda and a new cooler while there cause you needed one and were already there (to make the return, whereas if you werent making the return you might have bought your cooler and soda somewhere else). They have this stuff figured out and whole teams of people to look into this stuff (the big stores, a ma and pop store would be different but also would have a much different return policy to go along with their views towards returns)
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