Originally Posted by
Caveman
As far as walking in others shoes...you speak that many of your customers are of a difficult bunch to deal with....and it is probably the same with Fred. yep, I get it. Fred has grown accustomed to dealing with difficult customers. His manager and co-workers are decent to work with and work with the same customers. We all are not meant for every job (and he may be stuck in this one.) We all can get better at our work.
One of the old timers once taught me there's a " Fred " on every crew when i was first starting out in construction. Sometimes there's more than one Fred. They can be difficult to deal with. For the most part they seem to be narcissists.
My boss is the Fred in our organization. He's a really smart man. Has a PhD college degree and is probably a genius but he's not very good with people. He gets along just fine with his own kind doesn't relate very well to average working folks. He's kinda got that old air of superiority thing going on that really turns people off. I guess we've all got our cross to bear in this lifetime.
You're absolutely right. We all can get better at our work. I've had some good mentors in business that have taught me about getting better at customer service over the years. I've tried to pass what they taught me on to my boss over the past year and a half. He seems to be improving. Things are smoothing out some. There aren't as many problems. People are getting along with one another a little better. There's not so much bad mouthing and fighting within the crew. We're working better as a team.
I think that maybe it all starts with some measure of humility. We as people working within local government are there to SERVE the community. We're public servants. It's not about us .... it's about trying to find better ways of serving them.
Maybe Fred at the scrapyard just isn't cut out for working with people. Maybe they could teach him better customer service skills if he was willing to learn. Maybe they could re-assign him to some other job within the company where he's not working with the public.
See ... you're probably not the only one having a problem with Fred. If you don't want to come in if you know he's working .... it's probably affecting their business by sending their customers to other scrapyards.
Anyhow .... just rattling on. Time to get to work on my own job.
( This reminds me that i should probably try to make a better effort today as well. )
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