Server equipement

**harsas** · 12-23-2015, 08:32 PM

The bottom line, in my experience, is that eBay sets the definition of new, used and salvage. If someone opens a not as described case, you have to show that it was properly described. If you label it as used, and eBay says used means working, then it needs to work to be as described. If you label it as new, and it is missing packaging, it is not new, even if it has never been used. Not as described almost always goes to the buyer unless the seller is really diligent. Well written disclaimers are great as long as the item falls within category, but that is about it. At least, this has been my experience after selling on eBay for more than 15 years.

**Flinthills** · 12-23-2015, 10:21 PM

Originally Posted by harsas

The bottom line, in my experience, is that eBay sets the definition of new, uses and salvage. If someone opens a not as described case, you have to show that it was properly described. If you label it as used, and eBay says used means working, then it needs to work to be as described. If you label it as new, and it is missing packaging, it is not new, even if it has never been used. Not as described almost always goes to the buyer unless the seller is really diligent. Well written disclaimers are great as long as the item falls within category, but that is about it. At least, this has been my experience after selling on eBay for more than 15 years.

I agree. However, if item condition "new other" is used that covers a new item without packaging.

Matador, to be clear, I'm talking about a used item that truly does not function correctly. In which case I don't want to "deter" or bully a buyer into not seeking a refund. Buyers are entitled to receive exactly what was described. In the case I cited previously concerning the video switcher/scaler, it did function correctly. However, the buyer did not excercise due diligence. Had he done so, he would've found exactly how fast that model switcher/scaler switched. In other words, it was a case of buyer remorse. Which I won't tolerate. Buyers should be held to the same standards that sellers are held to. I too have been selling on Ebay for 15+ years. To date this year I have had 376 sales totaling $27,569. I've received one negative feedback comment and given three refunds. Two of the refunds were deserved, one was not.
If WBSTS wants to share his/her active Ebay ID that would be great. I searched "webuyselltradestuff" and came up with an exact match that has been inactive for a year and was located in NH. There were 48 feedback comments, the majority of which pertained to items purchased. I hope everyone has a Merry Christmas!