Aww dang! I totally meant to report back after I sent my shipment to eCycle group. As you may have guessed, they tried to rip me off as well. I sent what should have been almost $200 in cartridges (yes, I calculated with their price list and only sent accepted units) but was paid only $58. Upon inspection of the invoice, I noticed that the 30, yes, THIRTY HP #22 cartridges somehow DISAPPEARED from my shipment. At $4 each, that was $120 that vanished into thin air. I called and left a very concerning message. The next day, the lady called me back and said she would credit my account for 30 HP #22's. Not 5 minutes after this, she sends the email:

Hi Jeremy,



After I ended my phone conversation with you, I realized the credit would be over $100.00. I don’t have authorization to credit your account that amount without my Supervisors approval. She requested I put in a ticket with our Inventory Specialist to see if she can locate the HP 22 in her inventory report. I need to wait until this investigation is complete before I can credit your account.

Please contact me if you have any questions regarding this email, I’m happy to help you.

Thank you, I’ll be in touch soon.

Have a nice day!
Two weeks later, hearing nothing, I email back asking if they were able to locate them. She said that they were never found but ended up crediting my account for $120 after all.

Bottom line: Crooked company, but decent customer service?