I recently sent in a sizeable shipment to them as well, and sent an excel spreadsheet printout much like you did.
But what (I think) really made the difference, was I took the time to wipe the cartridges as clean as I could get them before I packed 'em.
Also, packaged them with like cartridges together, and packed them very carefully (egg cartons work pretty well).
Bottom line, only 2 carts out of almost 100 got rejected. Of course both were HP78sAh well... whatchagonnado?
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