CanIScrapIt 
Well, I am new to the forum and thought I would let you know my experience with Ecyclegroup. I shipped out 53 cartridges and they deemed over half of them as "damaged". I cleaned them all good and enclosed a list of what I had and what I expected. Should have been 117.50 and they say I have 44.50. I sent them the following email:
I noticed you are processing shipment xxxxxx and have listed a lot of them as damaged or missing. I understand you might be in the middle of processing but I would like to request them to be recounted and reinspected. Please be aware that I do have photos and a detail of what was sent to you. All of these were inspected and cleaned up by me personally and were it great condition. Here is a list of all the cartridges that were shipped to you:
29 HP78
2 HP49
2 HP97
23 HP15
9 HP45
Thank you for your attention to this matter and let me know if you need anything else from me
Here is their reply:
Dear Kevin, I am glad that you have photos. That will help us to determine if there is any damage to the print heads. All cartridges that are inspected are immediately processed and shipped out. We do not reinspect as we do not keep them around. We get approximately 1,200 boxes daily and need to move the materials out, once they are inspected. Our inspectors take their time to inspect each and every cartridge and all are circuit tested. If the cartridges are dated 2009 and earlier, they are automatically marked damaged as they are too old. Please email me the pictures you have because this info email queue does not accept attachments. We are in the process of completing your inspection of lasers. Thank you for your patience. Thank you. Sincerely,
Leslie Spoden
I just sent them this email back. I will keep you all posted!
Leslie,
Thank you for getting back to me so soon. I have attached all the pictures that I have when I packaged everything to send to you. Can you please direct me to where on your price list or website that it states cartridges dated 2009 and earlier and automatically considered damaged? I have looked everywhere and cannot find that anywhere. Had I known thisI would have checked the dates and made of note of them. This is very disappointing that you have deemed half of what I sent "damaged" and have reduced my payment by over half. Since they were all in excellent shape I am assuming they were deemed "damaged" due to the date. Please let me know what can be done about this. Thank you for your time.
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