Originally Posted by
Gangel
It's not about the drama. Some many maybe all of you perceive what I say or do as drama. But I see a lot of handshakes and back slaps around here which really doesn't teach anybody anything. You want me to contribute something to this well here is my contribution. Maybe we should consider sending a letter stating a perceived or assumed value of the goods we ship off to these buyers. Included with this statement is a a line that says if the declared value is over above or different by 10 percent of what you claim send me an email call me or let me know.
I'm not about the drama rather I'm more about actually trying to get an actual discussion going.
Mike has been a long standing customer (Several years) of ours. I have a pretty good system in place and I was able to aggressively attribute the correct breakdown on his settlement. I was willing to overpay a little then underpay to maintain this relationship and rectify the other problems that were internal aka my fault.
I lead our organization by example ,"handshakes and back slaps". This transcends from the warehouse to the office, from the top to the bottom. There is ALOT to learn from that.
Bookmarks