You are instructed to NOT put tape over labels.

We just had another incident. We bought a barracuda pool cleaner. It had 2 rebates. 1 from the manufacturer and another from the retailer. We filled out the paperwork and sent it off. We got one rebate back and then we got the remains of the other one in a post office envelope. It got torn up in their equipment.

Now it is too late to put the stuff back together and send it back. We sent it out, but will probably be denied. They cost us $100 and there is no recourse. Of course we could have sent it registered and insured. But who the heck is going to do that on a rebate?

I am just more and more fed up with them.

I am now shipping packages fedex cheaper and quicker.

Switched over and won't look back.