How does this sound?

K...so I have had some really hard pickups. Some customers think we get the better end of the deal. I will no longer remove larger item(s) from within their house. I know I may lose some customers by doing this, but I feel it's all in how you word it. At the bottom of my online ads I will now add the following:

TERMS & CONDITIONS:
HEAVY ITEM(s) MUST BE CONVENIENTLY LOCATED IN AN ACCESSIBLE AREA OF THE RESIDENCE AT THE TIME OF YOUR SCHEDULED REMOVAL. PLEASE NOTE THAT WE WILL NOT ENTER YOUR PREMISES TO COLLECT ITEMS THAT COULD DAMAGE YOUR PROPERTY OR CAUSE PERSONAL INJURY. WE ASK THAT ITEM(s) BE ON THE GROUND LEVEL, OUTSIDE OR IN THE GARAGE UPON OUR ARRIVAL. PLEASE DO NOT PLACE ITEM(s) ON THE SIDEWALK, CURB OR ROADWAY!

How does that sound? Should I make changes or keep it as is?

If you have business insurance you could still remove things from inside but just charge $50 for insurance purposes. That works well for some others on here. If not your disclosure looks good to me.

Yeah, the wording on that looks OK & to the point.
However, do not have it all in Caps, just certain words?
Well i would personally use underline more than caps, also depending on how much space you have to work with?
I would go for something like this, using your wording.


Terms & Conditions:
HEAVY ITEM[s] must be conveniently located in an accessible area of the residence at the time of your scheduled removal.
PLEASE NOTE : That we will NOT enter your premises to collect item[s] that could damage your property or cause personal injury.
WE ASK that items for collection are on the ground level, outside or in the garage upon our arrival.
PLEASE DO NOT place item[s] on the sidewalk, curb or roadway.




Just my opinion?

Be Lucky