Use Square myself and find it extremely easy to navigate and customers love it (particularly the fact they don't have to deal with paperwork and can have their receipts emailed or texted). However, if you are dealing with larger volume revenue, you may want to review your options and do your homework first before you commit to utilizing just them. I have read reviews on sites like
www.cardpaymentoptions.com. I do not process most of my volume via Square, but it is useful for a charge here and there and I have not had a problem.
Here is the contact info for Square:
415-375-3176 (although it is apparently a voicemail system based on what I have read)
415-281-3976 Alternate number (found via businessweek.com)
901 Mission St.
Suite 210
San Francisco, CA 94103
www.squareup.com
Privacy department
110 5th Street
San Francisco, CA 94103
Executives:
Mr. Jack Dorsey
Co- Founder and Chief Executive Officer
Mr. Keith Rabois
Chief Operating Officer
Ms. Alyssa Cutright
Vice President of International
Also, as of today, here is the section in the terms which explains charge limits:
16b. Payout Schedule - Card-Not-Present Sales.
If you accrue more than $1,000 in card-not-present sales during any trailing seven day period, Square will defer depositing the amount in excess of $1,000 for 30 days. For accounts likely to exceed $1,000 in card-not-present sales per week, contact Square support to inquire about accelerating your payout schedule. Upon receiving this request, or once you exceed $1,000 in weekly card-not-present sales, Square will conduct a review of your Square Account to determine if you qualify for acceleration. Square will consider a variety of factors in making its decision, including but not limited to a proprietary set of rules, chargeback rates, transaction behavior, and other supplemental data about your business.
Definitely attempt to reach out to them if you find you will be utilizing them as a merchant processor frequently to have your account upgraded.
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