Well let’s get started here... I know absolutely NOTHING about scrap metal. I’m actually a married, nursing student with two beautiful children. However, my husband has recently opened up a small scrap metal business in our small hillbilly town and put me in charge. He has a coal mining job and is expecting to be laid off soon because the mines is selling out so he decided to have this back-up plan. We have one employee that unloads and he is a great employee but he falls under the same category im in, college student, young and scrap metal illiterate. Yet I may have a few years on him and he may have a little more intelligence then me when it comes to metal. That being said, I need all the great tips and help I can get. I do, in a way, like it because it is a challenge for me but I’m so out of my element and un-educated about this subject I find myself putting my foot in my mouth often. The embarrassment is so bad I could just walk out some days. For example we had a customer come in wanting a price sheet and I was able to successfully help him with that. When he started reading the price sheet I started feeling anxious. I knew I was fixing to be on the hot seat and of course I don’t want to look like a idiot at a new business trying to gain customers, but he says, "What is breakage?" I paused for a moment and the only thing I could think of was breaks on a vehicle. So I answered with that. Thank God our employee overheard and corrected me (by asking my husband on the phone which he was talking to at the time). Anyways I experienced the "wee man" syndrome for the rest of the day and to be honest, that’s one customer I don’t care to ever run into again. I was humiliated!!! Any help anyone can offer, I would be so delighted. We have quite a lot of money invested in this business , I could go to Hawaii 3 times and stay for a week each time, I really don’t need to screw this up. I need to learn fast and earn so cash.
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