Not new but new account

**pcbhawk** · 04-29-2013, 09:10 AM

I also have an account under the name curlzcopper, but forgot username and no longer have access to email used to register my original account. I contacted SMF help, but was told they could not link original account to a new e mail without me logging in under that account and sending a PM to an admin. This sucks as I had paid the scrap room fee. Anyone who reads this, make sure you take the steps to add your current email if it changes bc if you forget your password you're SOL

Anyway, from indiana...scrap all metals, but mainly deal in escrap.

**etack** · 04-29-2013, 10:57 AM

They can't tell you what your password is so you can login and change it?

Eric

**Bear** · 04-29-2013, 11:11 AM

I had a yahoo email over ten years. I used it for ebay and government au ctions. It was also my yahoo messenger handle. Over 450 on yahoo friends, and over 700 email contacts, gone in an instant. I tried every possible password, but no luck. No longer had the hotmail account I'd used when I opened it ten years before, nor could I recall what answer I may have given to their stupit "secret question". I called them three times but was no use, they won't let nobody in that ain't got the keys

**admin** · 04-29-2013, 05:44 PM

Originally Posted by etack

They can't tell you what your password is so you can login and change it?

Eric

That would be a horrible thing for an admin to do.

We won't send anybody's password, regardless if it's their own password or not. You should never send that kind of information via email.

Unfortunately here's the thing, we won't reset a password, change an email address, change a username, etc on any account unless the person requesting it VERIFIES that they are the owner of that account. If we did that, anyone could, for example here, say they own xxxx account and would like to change the email address because they lost the old one... Then they could go through the password reset process with that new email address, get a new password and poof there goes your account to who knows who.

It's a security thing, if you (or anyone) can't verify that they're in fact the owner of the account they're requesting changes on, we won't proceed.

@pcbhawk - You should open up a new suppo rt ticket or update the old one. If you already upgraded your account as you said, here is some information that would help us verify your account ownership.

1 - With your support ticket, send in the FIRST 4 digits of the card you used to pay for your membership.

2 - Forward or copy the 2checkout payment receipt you received via email with the support ticket. (in case you used an email address different from the one you lost)

I can look up the sale itself and then check to see if that sale matches the curlzcopper account.

Again though open a new support ticket for this or make a new reply to your old one. We won't adjust any accounts until the requester verifies ownership of it.