Getting back into ebay, scammers? - Page 2

Originally Posted by PartTimeScrapper

I started to do the same thing untill I called ebay and asked what happens if they open a case and want to return the item. You have to refund the full ammount they paid. IF you dont do free shipping you only have to refund the bid ammount not the shipping ammount. So be carefull on doing free shipping stuff.

Yes but on your return policy you have the choice of selecting seller pays return shipping or buyer pays return shipping. I have it as buyer pays return shipping. That way theres no incentive to return. Also by the way on a full refund the original shipping is also returned to the buyer. If you return the item cost only and not the shipping that is a partial refund. The full refund is the better option it shows the customer you put them first from square 1.

My policy is full refund within 30 days if unsatisfied for any reason, reguardless of whether i charged for shipping or it was included. Also the buyer always pays return shipping costs. If there is an error on my part like i shipped them the wrong item or it was damaged in shipping then i will also cover the return shipping costs.

Originally Posted by PartTimeScrapper

IF you dont do free shipping you only have to refund the bid ammount not the shipping ammount. So be carefull on doing free shipping stuff.

Someone gave you bad/incorrect information
PayPal refunds FULL amount >> Item price + what is charged for shipping and handling

So it does not matter what the split is
If you roll the shipping cost into the item price for the FREE shipping
Several advantages
1. Better placement on the searches
2. The cheap skates that want reduced shipping when they buy multiplies >> FREE is FREE << I don't discount FREE
3. Auto 5 stars in the DSR stars

Originally Posted by jghilino

My policy is full refund within 30 days if unsatisfied for any reason, reguardless of whether i charged for shipping or it was included.

eBay and PayPal both allow the Buyer to get a FULL refund for at least 45 days from the payment date
FULL refund is item price + whatever was charged for shipping & handling

Originally Posted by jghilino

Also the buyer always pays return shipping costs. If there is an error on my part like i shipped them the wrong item or it was damaged in shipping then i will also cover the return shipping costs.

Agreed >> Good customer service

Originally Posted by JohnC4X4

I sell a lot on eBay
No way to block based on Feed Back number
You can block Buyers with 2 or more unpaid strikes

That is why it is important as a Seller to open the unpaid item dispute on the non paying "Buyers"

Open at day 4
eBay will send them a reminder to pay
Then 4 days after you opened the dispute >> Now at day 8 >> Close the dispute
eBay will refund your final value fees and it is safe at that point to sell to someone else

So, if I have a non-paying buyer for my auction I need to open a dispute? My question is that what happens on ebay's side? Do they put a black mark on the "buyer", because I've done this before and have not been able to leave any feedback (negative). Does opening the dispute accomplish the same goal? I basically want this person to not be allowed to bid if he's not going to pay.

I think you can block buyers for unpaid items if i remember correctly. Its been a long time since i set my buyer requirements. But you can always black list users youve had bad experiences with. You can add usernames to your blocked buyer list. The new feedback system sucks the only feedback you can leave buyers is positive. But on unpaid items they wont be able to leave any feedback for you so that is a good thing.

Originally Posted by JohnC4X4

Someone gave you bad/incorrect information
PayPal refunds FULL amount >> Item price + what is charged for shipping and handling

So it does not matter what the split is
If you roll the shipping cost into the item price for the FREE shipping
Several advantages
1. Better placement on the searches
2. The cheap skates that want reduced shipping when they buy multiplies >> FREE is FREE << I don't discount FREE
3. Auto 5 stars in the DSR stars

you are correct 100%, except in the case of partial refunds

Originally Posted by shendog

So, if I have a non-paying buyer for my auction I need to open a dispute? My question is that what happens on ebay's side? Do they put a black mark on the "buyer", because I've done this before and have not been able to leave any feedback (negative). Does opening the dispute accomplish the same goal? I basically want this person to not be allowed to bid if he's not going to pay.

When you close the dispute neither party can leave Feed back
If the "Buyer" has already left you a NEG >> eBay will remove it

At that point the "Buyer" has an unpaid strike
Sellers CAN (and should) block "Buyers" with 2 or more strikes

That is why it is important for Sellers to open and close the unpaid dispute to give those "Buyers" strikes

Originally Posted by jghilino

I think you can block buyers for unpaid items if i remember correctly.

You can block those "Buyers" with 2 or more strikes

Originally Posted by JohnC4X4

You can block those "Buyers" with 2 or more strikes

wont ebay just ban them from bidding altogether?

Originally Posted by shendog

wont ebay just ban them from bidding altogether?

I believe if they get too many strikes, eBay will ban them
BUT
eBay never tells what number is
and lets face it, they open another ID next day

I sell tools, auto parts and car manuals
Seems to be a low fraud area
In the past couple years I have only had 1 Buyer I suspect lied to get a discount
Shipped them a VW Jetta wheel
They said it was too badly damaged to get the tire to seat
This had not come off just any scrap car but my helpers car when the engine died
So we knew the rims to be good
I told him he could pay the return shipping for a full refund
OR I would refund all but the $15.00 the wheel was worth to me in scrap
He took the refund and left positive Feed Back

So I was able to maintain my top rated seller status and the 20% discount that goes with it

I would have requested photo(s) of the alleged damages.

Wow am I mad, the guy with zero feedback won 2 auctions at$120 combined. Then I found out it was probably one of my friends screwing around because the address of the bidder was a mispelled version of my old work address.

Just got done offering a second chance offer and reporting the account to ebay. Wait until I find out who did this. That was christmas gift money so now I my whole schedule is messed up!

You can set the deals up with limitations like U.S. only, reviews ranking of 2-5 or better, and other factors. Those are for your security.

Originally Posted by andrew1990

Wow am I mad, the guy with zero feedback won 2 auctions at$120 combined. Then I found out it was probably one of my friends screwing around because the address of the bidder was a mispelled version of my old work address.

Just got done offering a second chance offer and reporting the account to ebay. Wait until I find out who did this. That was christmas gift money so now I my whole schedule is messed up!

If that goes unpaid, you can give them 2 unpaid item strikes and ebay will refund you the final value fees, you can also block that user id so they wont be able to bid in the future. If they leave any feedback it will be removed. Now if you know for sure that somone is messing with you that wont stop them because they will just open a new account and keep doing it. If that is the case then you need to change the name of your user id so it will be hard for them to track you down.