That is why you take pictures before packing it, and after packing it (before sealing the lid), so you have proof of what you did. Nothing better than physical evidence, or photographic evidence.
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never had to file a claim with them. I only insure less than 10% of what i sell, and ive never had anything ive insured with usps have an issue. So i cant say how there insurance is. The only company ive filed claims with is ups and that was until they stopped honoring them, now im using fedex, not had anything come up yet so dont know about them either.
In a previous life I was a shipping manager for 8 yrs. For the past 13 yrs I've been an insurance claims adjuster. So I'm with you on the evidence but how do you prove that your photos of the interior packing are of the SAME box that was damaged? It's impossible. The only way to prove anything would be to take a photo of the box while being held open by your local postmaster and hope he doesn't get amnesia. Fact is, all they had to do was look at it to see how it was packed. They didn't care. My point is this, USPS insurance is worthless, in my opinion.
My Dad is a retired Postal Worker...he has told me several times their insurance is a waste of time and money and nearly impossible to collect on a claim. The Feds love to take your money but only hand it out if they want your vote.