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  1. #1
    sawmilleng started this thread.
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    Laptop going bad (maybe)...what might be getting sick?

    Hi,

    I have a Dell Vostro laptop that has just started to act kind of funny on the first startup after sitting overnight.
    Since there are lots of guys rebuilding computers on this forum I figured I would ask the group what they figured I might be having go wrong...

    I usually shut it down at night by simply closing it up on Google chrome and in the morning open it up and hit the power button and it picks up where I left off the night before.

    For the past few mornings I open it up and it starts booting--ends up at a blue screen with a blinking cursor or blinking dash in the upper left hand corner. Won't do anything.

    I restart by pulling the battery and rebooting. It pauses on booting and says something about an improper shutdown and asks if I want to restore the session or just reboot.



    I have tried restoring the session but it goes to the blue screen and flashing cursor.

    The only way to restart is to do the reboot.

    What are these things suggesting? a hard drive going bad? flakey memory chips?

    Thanks!!
    Jon.


  2. #2
    mikeinreco's Avatar
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    Hard drive sounds like

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  4. #3
    Scrappah's Avatar
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    I don't have a lot of experience with laptops so i would check a lot of different things.

    1: Battery condition and the condition of the plug in charger.

    2: Power options to see how it's shutting down.

    3: Actually shut the machine down at night and see if the problem persists with boot in the morning.

    **4: Remove and re-seat the hard drive. It might be making contact when it's hot but losing contact as it cools.**

    5: Run checkdisk/f to see if there is any corruption in the file system.

    6: Blow the machine out with compressed air. The processor cooling fan might be choked w/ dust.

    7: Run a S.M.A.R.T. test to check the condition of the hard drive.

    8: Have your anti virus run a boot time scan to see if there are any problems there.

    9: There are a whole bunch of files that have to load during boot. If one of those is bad it can make the boot up hang into a blue screen.

    10: Maybe try system restore if the problem is more software than hardware related ?

    11: If available ... run a hardware diagnostic from BIOS

    12: See if you can figure out what the hiberfil.sys system file is doing. See how large it is. What happens is that a largish file is created when the computer is getting ready to enter hibernation. When it's awakened that hibernation file loads so that you're in the same place as when the machine went into hibernation mode. If that file isn't right it won't re-awaken right.

    You could try disabling the hibernation mode & then restart. That should dump your existing hiberfil.sys file and a new one will be created when you re- enable hibernation mode. Read up on this first before attempting though.
    Last edited by Scrappah; 04-14-2015 at 05:00 PM.

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  6. #4
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    I had close to the same issues happen to my previous computer. Shortly afterwards the hard drive crashed.

  7. #5
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    I just remembered .....

    With the Dell computers you can go to dell.com product support and then do auto detect. Once they have identified your laptop they will run a free hardware diagnostic for you. If it's hardware related ... like a failing hard drive ...they're likely to pick up on it.

    They also have the latest driver software updates available as well.

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  9. #6
    matador's Avatar
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    On most Dell's, you can press F12 when you first see the Dell Logo on the screen. That'll bring up a boot options menu. In there, you should have an option for a Hardware Diagnostics (Without even loading the operating system). I'd run the diagnostics before anything else. If the hard drive is failing, get the important data off of it ASAP!
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  11. #7
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    What is the OS?
    Has the HDD been defragged and error checked?
    Do you PAY FOR antivirus?
    Have you run scans?
    Do you have a spyware/malware program? What is it? Do you use it?
    Are the updates current?
    How large is the HDD? How much is used?
    How much memory?
    What is the % processor usage at normal usage?
    Are there any error messages? What does event viewer say?
    Last edited by t00nces2; 04-14-2015 at 05:50 PM.

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  13. #8
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    I am currently experiencing the same exact problem with my dell. I took it into geeksquad and they diagnosed a bad hard drive. I will know if there are any other issues soon enough; but for now, that is what it sounds like.

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  15. #9
    sawmilleng started this thread.
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    Guys,

    Thanks for all the great suggestions!!!

    It was also suggested to me by my son to to a google search for something like "Win 7 hangs after startup from hibernation". I tried that and there are a ton of hits so it sounds like a common problem. I haven't found any specific answer there but some suggestions about changing settings to not let the hard drive hibernate, that is, stop. Which leads me to suspect the hard drive, like several of you guys have already told me.

    A new hard drive is so inexpensive nowadays that I probably will change it out right away. Some of you may have seen the posts about a job I have where I'm helping take apart a sawmill, ship it to Chile, and put it back together. Well, that hard drive currently has at least a thousand photos I have taken of the mill being dismantled and a bunch of related stuff, like contracts...So right now I really don't need a crash. It would be the scream heard 'round the world....

    I've also had my eyes opened reading about the recent flurry of posts about shipping used hard drives and getting very few at the receiving end that tested OK after the jostling of shipping. They must be a lot less robust than my personal experiences with hard drives have been...I've never had a problem....

    I'm staying pretty close to some memory sticks and also leaving the photos on my camera for backup, too....

    Jon.

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  17. #10
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    Jon, back up, back up all those photos and other data U can't afford to lose, like pronto :-), Ed

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  19. #11
    matador's Avatar
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    I agree- backup.

    I'd personally buy a hard drive that's larger than what you have, this: PartedMagic - Partitioning, Cloning, Rescue, and Erasing., and I'd clone that sucker. You don't want to clone to a smaller drive (Same size may be just a little smaller), so buy larger than what you have. Hook both drives into a desktop PC, boot from the Parted Magic disk, and clone. You'll creat an exact copy of the drive, so there will be no downtime at all.

    That's what the repair shops do. Trust me- I own one.

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  21. #12
    t00nces2's Avatar
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    Then clone the drive to get ready.

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  23. #13
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    Not to your problem but in the past when I have started having difficulties I would go to "Control Panel". I would check to see which programs have been added very recently. Often when I remove that program the problem goes away. Good Luck, Mike
    "Profit begins when you buy NOT when you sell." {quote passed down to me from a wise man}

    Now go beat the copper out of something, Miked

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  25. #14
    sawmilleng started this thread.
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    I've got a 275 GB drive....less than half full. Probably hard to get one that small now.

    I like the idea of cloning the drive. It seems straightforward, and the price of the software is reasonable.

    I have regularly defragged my drive--about every 4 weeks. I use the free versions of Avira, CC Cleaner, and Malwarebytes. Avira runs every day. The others, about once per month.

    I have Win 7 prof, 64 bit. The cpu usage is pretty low, usually under 10%. No error messages.

    What drive is considered a good, rugged one? The guys who test the used ones oughta know!!

    Jon.

  26. #15
    matador's Avatar
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    I'd buy a Western Digital or a Seagate. Both are good, but I think WD has a slight edge.

    I'd go for a 500 GB. 275GB means that it's a 320. You could get a 320, but Clonezilla will not be happy if it turns out to be even 1KB less in space. I'd spend the extra $10 for a 500GB.

    Here's what I'd choose for daily usage (This isn't a gaming laptop, right?) : WD Blue WD5000LPVX 500GB 5400 RPM 8MB Cache SATA 6.0Gb/s 2.5" Internal Notebook Hard Drive Bare Drive - Newegg.com

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  28. #16
    Abuilder's Avatar
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    Sawmill
    It’s not the HD that goes into hibernation, it’s the OS taking a picture of current settings and writes an image of it to the HD before POWER OFF.
    Turn off hibernation all together and do a full power off before you do any more diags on the system.
    Avoid suspend mode also.
    Last edited by Abuilder; 04-15-2015 at 12:24 AM.

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  30. #17
    matador's Avatar
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    The Dell Diagnnostics Accessed from the Boot Menu are independent of the OS. You can run them if Windows isn't even on the drive (As long as the Dell partition is).

    I'd run that as a minimum. If you can spring for Parted Magic, it has a program called "Disk Health" (It's real name is gSmartControl). That'll run a comprehensive report. Run the full test, and the conveyance test, and you'll know more about the health of your hard drive than 99% of the computer users out there...

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  32. #18
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    As many people have said it might be a bad hard drive, but its probably not if your pc is still booting fine.

    The issue is more than likely due to a corrupted hibernation file.

    Do the following.

    Boot into windows.
    Open the C: drive
    Go into the folder options. Check the options show hidden files and uncheck the option hide protected system files.
    Go back into C:
    You will now see a Hibernation file
    Delete the file
    Reboot the PC
    put the PC into Hibernation
    Wake the PC up again to try and reproduce the issue. If you don't get a blue screen your issue is resolved.

    This is a common issue with laptops and deleting the Hibernation file will not cause any harm as your laptop will recreate it the next time it hibernates. However if the file exists it simply appends the data. Thats why a corrupted file can easily cause blue screens.
    Last edited by drozenski; 04-15-2015 at 12:26 PM.

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  34. #19
    matador's Avatar
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    Agreed that it could be a hibernation issue, but I'd run a scan and back up the data- I'm not a gambling man!

    Backing up data is always a good practice- I'd rather have my stuff in two places than none!

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  36. #20
    sawmilleng started this thread.
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    Data is backed up onto a thumb drive.

    I'm floored at how inexpensive a HDD is...that WD 500G that Matador suggested is only $50!! For such a finely engineered piece of machinery, with clearances in the millionths of an inch, built in a clean room, mean times between failures of thousands of hours, miniaturized, etc, etc...I am amazed. It must be the joys of mass production bringing the cost of each individual item down very low.


    I am also amazed on the breadth of knowlege on this forum. And at the guys who are freely sharing it!!! Makes me feel good to be part of SMF.

    Thank you all!!
    Jon.

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