Dell Optiplex 9020 SFF Desktop PC

**jimicrk** · 07-24-2019, 08:45 PM

I have a question for some of you computer guys out there. I picked up a small load yesterday and when I got home I found a Dell Optiplex 9020 SFF Desktop PC in one of the boxes.

It boots up but the 3 fans inside are running full blast. It sounds like a big server. A quick google search and I see many people with the same PC having the same issue but not a lot of answers.

I was wondering if any of you know what might be causing this.

I will continue searching but I thought I would check with you guys also

Thanks, Jim

**mikeinreco** · 07-25-2019, 06:18 AM

I work alot with these and this is a very common issue with these dell's...........It has something to do with thermal sensor and motherboard...........Usually if I can't get the fans down to a normal speed I just part it out (sell the cpu and save the ram/hd for another build)

**hills** · 07-25-2019, 07:52 AM

Dells are a quality machine but they're kind of a PITA sometimes. The company isn't exactly forthcoming with service information. You have to dig for it. HP's are much better in that regard.

Anyway ... *whatever*.

To cut to the chase: There's a fair chance that it's a problem with the BIOS.

I would try updating that before parting the machine out.

This link "should" do it for you.

https://www.dell.com/support/home/us...esktop/drivers

Look for the BIOS update labeled urgent. ( It was just released a few days ago.)

* Fairwarning * Make sure that your PC can't accidentally power down partway through the BIOS update process. That will brick the BIOS and make the machine useless.

It's probably running win 8 or later. Go to power settings and temporarily adjust them so that neither the HDD or monitor can power down after a certain period of inactivity.

**jimicrk** · 08-22-2019, 02:37 PM

Thanks for all of the advice. I googled this issue but could never resolve it. I almost scrapped the desktop several times but didn't so it collected dust for several weeks.
I turned my attention instead to my current desktop that still has Win 7. I have been wanting to install Win 10 but it appears you cannot find a free legal way of obtaining that so I bought a downloadable copy for 25 bucks. I got it installed and really like it.
I was sent links to install Win 10 and and one link was to create a bootable usb for another PC so I created one. I thought I would try the USB to install Win 10 on the Dell 9020 with the fan issue.....figured it couldn't hurt to try.
I stuck a 2 TB hard drive and 20 gig of ram in it and the USB was successful installing Win 10.
It works great and no more fan issues. I know it's an older machine but it's a lot faster than any other I've ever owned.

**hills** · 08-23-2019, 07:10 AM

Way to go Jim. Nicely done. That was no easy fix if so many people have been wrestling with it and very few have found a solution.

I looked into it and the Win 10 thing is kind of a grey area. The bottom line would be that although Microsoft officially ended their free upgrade program awhile back .... they never really discontinued it.

Gawd ... they've really done a good job of smoothing out all of the problems. The latest win 10 build is pretty good.