ive had several seamless transactions with ewasted....i have never had a bit of trouble out of his company....as mentioned above they work normal business hours, they cant be got a hold of after 4 pm on Friday until the following Monday, even on emails or online chat.......i have always had good luck with using there online chat feature...after i discovered the online chat i don't even bother sending messages or emails any more......
sometimes mistakes happen, rather it be human error, or just plain bad timing or luck with the way the mail runs...i once mailed a package flat rate priority thAt was going less than 100 miles from me,,,it took 2.5 weeks to get there....you just never know what will happen...