
Originally Posted by
Tac852413
I just sent to boxes to this company and it was my mistake but the fedx prepaid label wasn't used but instead usps was used for shipping my material. I put in both of my boxes my name, address and lot id. Also have been checking my account and email but have not received any sort of response as to what is going on with my shipment. I have sent support tickets 2 different times and no response as of yet. I included the tracking numbers of my boxes in a support ticket as well as anyone email to the company explaining the situation. But no one has been interested in my issue or something. My material was sent out on October 7th .any suggestions?
Hello
We have infact responded to your emails. I found errors in the transmission:
<tac852413XX@XXXX.com>: delivery temporarily suspended: connect to
alt4.gmail-smtp-in.l.google.com[209.85.203.27]:25: Connection timed out
(X was added for your privacy)
I just tried to call you and your box will not accept any messages.
If you ship on your own, your lot is checked in when we open the lot... since it is outside of our control, for security and accountability purposes we don't open it until we have the intent to go through and sort it.
Additionally the tracking number you provided is not pulling anything up on the USPS website.
I am showing we have responded gracefully to nearly 8-10 emails you had, but for some reason the emails were bounced back and placed into the junk box automatically.. since we had not had this issue before, we didn't think to check it. Not sure how these things happen. Just wanting to share the facts.
Bookmarks