I was on the other side of it as a self employed tradesman for many years. It creates a lot of problems when neighbors and family try to insert themselves into the mix. I always tried to handle it diplomatically and politely send them on their way but i had to be pretty direct with a few. Usually, some bs about about building codes or the insurance liability of having visitors on the jobsite was all they needed to know.
I had one of my customers tell me straight up one day : Look .... you are working for me ... don't talk to the neighbors. I'm the one paying you. Now go do your job ! It was kinda hurtful when it was put that way but the customer was right. ~ Lesson learned.~
It would be the same expectation for an HVAC technician. They generally bill about 100.00 - 150.00 $/hr. for their labor. For that kind of money .... whoever is paying them has the right to expect that they will work efficiently and not allow themselves to get sidetracked with things that don't pertain to the task at hand.
I think that sometimes it's a case of different worlds and folks not understanding why things are done a certain way.
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