RANT -Freight companies suck

Got screwed today for the 3rd time on the same shipment. Total lost hours (vacation, etc.) from my full time job -18, roughly equivalent to $1,000. I swear people don't want to work and companies have no ethics.1st day, 1st company claimed a bad address, they couldn't pick up a phone and get directions. They have been here before. Oh, and it was Friday before Labor day. Rescheduled for the following Tuesday between 12 and 2. Didn't get a phone call. They filled the trailer and went back to the terminal. I had to call to find out.
Today was a different company. At 1130, they said pickup between 12 and 230. At 4, they were at least 1.5 hours away and wouldn't be there until after 6. Sorry, I have a family and a life.
These guys suck!

Originally Posted by mikeinreco

I usually drop mine off at terminal....not sure if this is option for you to pick up and drop off at terminal might save time and frustration

It is, but now we are talking at least an hour drive each way. Having a commercial address and fork lift was supposed to make things easier and cheaper.

I am sorry this happened. I have called and complained to the dispatcher and she apologized but that and a dollar will get you a coffee at McDonalds. I have had plenty of times when I scheduled pickups and didnt show one day but 99 times out of 100 they were always there the 2nd day. I have only 1 recourse and that is to stop using that carrier in your area. You are correct having a commercial address with a forklift is the optimal situation for the best pricing and dropping off at terminal also gets good pricing. I apologize again but has most of us that do shipping are at the mercy of the carriers.

Originally Posted by gorven

I am sorry this happened. I have called and complained to the dispatcher and she apologized but that and a dollar will get you a coffee at McDonalds. I have had plenty of times when I scheduled pickups and didnt show one day but 99 times out of 100 they were always there the 2nd day. I have only 1 recourse and that is to stop using that carrier in your area. You are correct having a commercial address with a forklift is the optimal situation for the best pricing and dropping off at terminal also gets good pricing. I apologize again but has most of us that do shipping are at the mercy of the carriers.

This was not meant to reflect on you, but on the actual frieght companies and the work ethic of much of today's work force.

I started doing the same thing as Mikeinreco . I take to terminal. Got tired of the 8 hour show up window, not showing at all, etc. I even had one try to charge me when they picked up even though it clearly said bill 3rd party. It cost me time & money to take there, but its far better in the end.