very first sell on eBay

[JustInTime]

Just sold something and the guy didnt pay right away and the next day there was a button with a link to do "Second Chance Offer". I didnt use it because the guy paid later the next day but, good to know this option is out there for the people that are like "save it for me ill buy it" and then dont buy it.

I'm pretty sure you wouldn't be able to use the Second Chance Offer for simply a slow payer. If you do, you'll likely get dinged by the original buyer with bad feedback and likely get dinged by Ebay also. If a buyer doesn't have instant pay setup, they have either 3 or 4 days to pay after you send the invoice(I forget which). After that, if you have it setup automatically, a dispute is opened through the resolution center. The buyer than has another 2-3 days to pay(again, I forget which) where afterwards the resolution is closed in your favor if they don't end up paying. You can then relist or do the Second Chance Offer.

[ScrappinRed]

I'm pretty sure you wouldn't be able to use the Second Chance Offer for simply a slow payer. If you do, you'll likely get dinged by the original buyer with bad feedback and likely get dinged by Ebay also. If a buyer doesn't have instant pay setup, they have either 3 or 4 days to pay after you send the invoice(I forget which). After that, if you have it setup automatically, a dispute is opened through the resolution center. The buyer than has another 2-3 days to pay(again, I forget which) where afterwards the resolution is closed in your favor if they don't end up paying. You can then relist or do the Second Chance Offer.

Actually if they don't pay within 48 hours with most items you can open a case. Then if they don't pay within 4 days of opening the case you can escalate the case. If you don't escalate the case it takes 30 days to time out. If you escalate the case Ebay should mediate a response within 48 hours from when you escalate. You can also call Ebay once you escalate and many times the customer service rep will make a final decision on the phone with you.

[JustInTime]

Actually if they don't pay within 48 hours with most items you can open a case. Then if they don't pay within 4 days of opening the case you can escalate the case. If you don't escalate the case it takes 30 days to time out. If you escalate the case Ebay should mediate a response within 48 hours from when you escalate. You can also call Ebay once you escalate and many times the customer service rep will make a final decision on the phone with you.

I don't think you have to escalate after opening the cause. When the Unpaid Item Assistant opens a dispute(after non paying for two days), buyer has 4 more days to pay after which the case is automatically closed in favor of the buyer.

Maybe when you manually escalate it you also have to manually close it out? If that's the case, I don't know why anyone wouldn't use the Unpaid Item Assistant. It's all automatic.

[harsas]

I don't think you have to escalate after opening the cause. When the Unpaid Item Assistant opens a dispute(after non paying for two days), buyer has 4 more days to pay after which the case is automatically closed in favor of the buyer.

Maybe when you manually escalate it you also have to manually close it out? If that's the case, I don't know why anyone wouldn't use the Unpaid Item Assistant. It's all automatic.

When you escalate a case, ebay makes a decision and the case is then automatically closed by ebay. The value of escalating the case is simply to save time. Personally, I give everyone 4 days to pay because sometimes folks are on the road or have busy schedules and they need a few days to get it done. I am not impatient for my money, as long as I know it is coming. However, after 4 days, ebay will automatically open a case and I will escalates at the earliest possible moment so I can relist the item.

[ScrappinRed]

I don't think you have to escalate after opening the cause. When the Unpaid Item Assistant opens a dispute(after non paying for two days), buyer has 4 more days to pay after which the case is automatically closed in favor of the buyer.

Maybe when you manually escalate it you also have to manually close it out? If that's the case, I don't know why anyone wouldn't use the Unpaid Item Assistant. It's all automatic.

I don't use the Unpaid Item Assistant because I have a few regular buyers who take 4-5 days to pay. All of my listings do state if I don't receive payment within 48 hours an unpaid item claim will be opened.

My above comments in this thread about opening cases were referring to unpaid items. And yes, if you manually open a case you have to manually escalate after 4 days. If you do nothing it will stay open for 36 days and Ebay will close it and you don't receive a final value credit.

[JustInTime]

If you do nothing it will stay open for 36 days and Ebay will close it and you don't receive a final value credit.

Ah... That's crap.

[ScrappinRed]

Ah... That's crap.

You're welcome to read it for yourself straight from Ebay: What to do when a buyer doesn't pay

"If the buyer doesn't pay, you need to manually close the case in the Resolution Center within 36 days after the listing ended, in order to receive a final value fee credit.

If you haven't closed the case on the 37th day after the listing ended, we automatically close it and you won't receive a final value fee credit. Also, we won't record an unpaid item in the buyer's account."

[JustInTime]

You're welcome to read it for yourself straight from Ebay: What to do when a buyer doesn't pay

"If the buyer doesn't pay, you need to manually close the case in the Resolution Center within 36 days after the listing ended, in order to receive a final value fee credit.

If you haven't closed the case on the 37th day after the listing ended, we automatically close it and you won't receive a final value fee credit. Also, we won't record an unpaid item in the buyer's account."

Oh, I believed you... Just saying it's a crap policy to have.