very first sell on eBay

**AuburnEwaste** · 12-31-2014, 09:13 AM

Never, ever escalate a case if you are the seller, unless you are 100% positive you will win. Most of the time it is better to let the case run out. If they don't pay within 4 days of opening a non paying bidder case, you can close it manually.

The only time I would escalate is if the tracking shows delivered and the buyer opens a case for item not received. Even then I would call instead of going through the ebay resolution center.

**harsas** · 12-31-2014, 10:19 AM

Originally Posted by AuburnEwaste

Never, ever escalate a case if you are the seller, unless you are 100% positive you will win. Most of the time it is better to let the case run out. If they don't pay within 4 days of opening a non paying bidder case, you can close it manually.

The only time I would escalate is if the tracking shows delivered and the buyer opens a case for item not received. Even then I would call instead of going through the ebay resolution center.

This is a good point. Perhaps I should have been more clear. I was speaking of a non-paying bidder issue. If the bidder does not pay, then escalation is a simple matter and it will close in the seller's favor. If it is a shipment issue, then you should not do it until you have a delivery receipt. If it is a not as described issue and you are contesting it, I would try to wait it out rather than escalate at all. It is definitely necessary to think through all of your actions before you take them as ebay is not seller friendly and will side with the buyer in any ambiguous cases.