Originally Posted by
c4f5
Snap-on....bad experience. Firstly, way over priced and over-rated. Secondly, when trying to return a broken hand tool to the same rep that sold it to me, I was informed by him that the lifetime warrany implied refers to the lifetime of the tool...what a joke.
parrothead............I returned a handful of broken Craftsman tools at the nearest Sears just a couple months ago...no problem.
I'm quite surprised to read this. Incredibly surprised actually. Around here, any Snap-On dealer will warranty any Snap-On tool, no questions about if you bought it from him, etc. The only, and I do mean -only- problem I've ever had getting warranty was when I couldn't get a cracked screwdriver handle replaced, but that was because the hammer marks on the handle from using it as a chisel were pretty bad. The end of the handle was actually mushroomed. When the autowrecking yard I worked at closed and I still needed some tools warranteed, the dealer who handled the area where my house was located drove to my house one evening to help me out. Even though I had never dealt with him before. If you're unhappy with your Snap-On dealer, contact their head office and they'll get you set up, I'm sure.
If a Snap-On dealer says the tools are only warranteed for the life of the too, and not actual life-time warranty, he's referring to Blue-Point tools, and not Snap-On. If he refuses to actually warranty Snap-On, contact the head office or your regional office, and he won't be a dealer for long.
If you're in Canada, I really like the Mastercraft Maximum series from Canadian Tire. Really reasonably priced, and a decent quality tool. I don't mind craftsman tools (although the wrenches are waaaay too scrap metalscrap metalscrap metalscrap metal fat and the open ends flex way too much), but up here, getting them warranteed at Sears is a joke. They have no problem with the warranty, but they never have any replacement stuff in stock. Having a nice cheap Craftsman ratchet is useless if you can't get the gearset warranted for 4 months while your store waits for a replacement set.
I know I'm coming across as a huge Snap-On fanboy, and to be honest, I am. After working in a wrecking yard for a lot of years, and restoring old (rusty) cars, I'm a true believer in them. Rusty nuts/bolts won't strip as quick with precision wrenches that fit the bolt snugly and don't flex when you torque down on it. In my area, other than younger apprentices just starting out, you really don't see anyone who makes their living with tools using much other than Snap-On or Mac (distant 2nd place, due mainly to not enough dealers imo) If you do end up losing a lot of tools, then yeah you're definitely going to be a lot better off using and losing cheaper stuff. But if you manage to hang on to your tools, get Snap-On, even if you buy a couple used pieces from a pawn shop here and there. You definitely get what you pay for.
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